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Client Summit 2024

September 9–11, 2024 / Nashville, TN

We're Headed to Music City!



The industry-leading event you know and love is moving to Nashville, Tennessee for two unforgettable days of learning, networking, and fun!

Join us for the Clockworks Analytics Client Summit and:

Connect with the Clockworks team and fellow facility leaders.
🤝Share FDD strategies that will transform your operations.
🤠Experience the music, energy, and Southern hospitality of Nashville!

We hope you will join is for this exciting opportunity to connect with other facilities management leaders from across the globe to explore best practices in data-driven operations and new strategies for leveraging Clockworks to improve performance!

Register Now

 

Host Hotel - Group Rate

We have secured a room block with a reduced rate at Margaritaville Hotel.
Please book as soon as possible as this rate will fill up fast! Margaritaville is the conference location and the launching point of all our events.

Margaritaville Hotel Nashville
$309 / night

Location



Margaritaville Hotel Nashville

425 Rep. John Lewis Way S., Nashville, TN

Margaritaville Hotel Nashville is located in the vibrant downtown neighborhood of SoBro,
nestled near popular restaurants,attractions, trendy nightclubs, cocktail bars,
and just steps from the Music City Convention Center and Bridgestone Arena.

 

Agenda

September 9, 2024 Day 1

3:00-5:00 PM
Partner Pre-Con (Invite Only)
Seagrass Room

Private event for pre-registered facilities service partners only. 

Join us for an immersive Partner Pre-Con event where we delve deep into the world of Building Analytics in facility services. This event is designed to share insights, stories, and strategies that are transforming service delivery. It’s a unique opportunity to connect, learn, and collaborate with your fellow partners, leveraging our collective expertise to drive success.

James Donahue - Clockworks
James Donahue
Director of Partner Success, Clockworks
David Peck- Clockworks
David Peck
Director of Partner Development, Clockworks
6:00–9:00 PM
Welcome Reception
Fins Bar & Pool Deck, Margaritaville

Kick off the Clockworks Client Summit 2024 in style at our rooftop Welcome Reception! Join us at the Fins Bar and rooftop pool deck at the Margaritaville Hotel. Enjoy breathtaking views overlooking the Music City skyline while mingling with fellow attendees and the Clockworks team. Indulge in delicious food and drinks as you relax, connect, and set the stage for an incredible conference. This is an event you won’t want to miss! 🎉🌆🍹 

Margaritaville Hotel - Fin's Bar & Pool Deck
425 Rep. John Lewis Way S
Nashville, TN 37203

Fins Pool Bar - Margaritaville

 

September 10, 2024 Day 2

8:30–9:00 AM
Breakfast
Ballroom

Fuel up! Grab a coffee and enjoy the breakfast buffet before we begin the day.

9:00–10:15 AM
Welcome & Get to Know Each Other
Ballroom
Kick-off day 1 with us with a welcome from Co-CEO Nick Gayeski.

Then, meet your fellow attendees with around-the-room introductions.
Nick Gayeski - Clockworks
Nick Gayeski
Co-CEO, Clockworks
10:15-11:00 AM
Product Roadmap + A Look Forward
Ballroom

In this Product Roadmap review we will journey back in time to review the remarkable achievements and milestones that have shaped our journey since the last conference. This retrospective offers an opportunity to celebrate successes, learn from challenges, and chart our course forward! We’ll also preview the exciting developments and innovations on the horizon.

krieger-headshot-circle
Dennis Krieger
VP Product, Clockworks
11:00-11:15 AM
Break
11:15-12:00 PM
Condition-Based Maintenance: The Kaiser Playbook—Lessons Learned and What's Next
Ballroom

Kaiser Permanente will share the process behind their successful CbM pilot in Colorado, which resulted in significant time and cost savings, including a 40% reduction in time spent on AHU PMs. From initial goals to the steps they took to expand the program, you’ll hear valuable lessons learned along the way. See the collaborative tools developed, such as the CbM Site-Readiness Dashboard, that your team can use for Condition-based Maintenance (CbM) initiatives.

Kevin Baker  - Kaiser
Speaker: Kevin Baker
Energy and Automation Specialist, Kaiser Permanente
Rachel Kennedy - Clockworks
Moderator: Rachel Kennedy
Customer Success Engineer, Clockworks
12:00-12:45 PM
Lunch
Ballroom

Refresh and refuel with a catered lunch provided in the Pre-Function Compass Rose East. 

After lunch we will move into breakout sessions.

12:45-1:00 PM
Break
Move to Breakouts
1:00-1:45 PM
Breakout // Performance Track: Compliance and Critical Spaces
Ballroom North
Many organizations manage towards special requirements in critical spaces such as pharmacies, laboratories, operating rooms, cold storage, or manufacturing lines. Through properly configured equipment parameters and specialized dashboards, we are finding opportunities to both manage these critical spaces proactively and visualize or report on compliance, replacing more manual processes. Join this session to learn from and share ideas with facilities teams with similar needs to manage critical spaces using Clockworks as support. 
Gary Mullanery - Headshot
Gary Mullaney
Senior Energy & Water Program Manager, National Facilities Design & Construction - Kaiser Permanente
James Storfer - Headshot
James Storfer, Jr.
Director of Operations and Maintenance for Patient Care and Prevention Facilities, MD Anderson Cancer Center
Todd Addis - Headshot
Moderator: Todd Addis
Technical Account Manager, Clockworks
1:00-1:45 PM
Breakout // Foundations Track: Global Dashboard Best Practices
Ballroom South

In this session, the Clockworks success team will share how to identify and leverage the “gold standard” Global Dashboard templates- including the Task and Prioritization Dashboard, Building Scorecard, and Equipment Maintenance Top Faults Dashboard- to prioritize work and drive action. 

Katie Rossmann - Headshot
Katie Rossmann
Director of Technical Operations Center, Clockworks
Eric Mueller Headshot
Eric Meuller, Service Engineer
Clockworks Analytics
1:00-1:45 PM
Breakout // Product Track: Feedback Session - Working with Diagnostic Results
Seagrass Meeting Room

In the Product Roadmap general session, we presented some exciting new features on the horizon at Clockworks. Here, we’ll share a closer look at new capabilities around diagnostic results and collect feedback on how that could impact and improve the core diagnostics and task workflows.  

Dennis Krieger - headshot
Dennis Krieger
VP Product, Clockworks
1:45-2:00 PM
Break
Move to Breakouts
2:00-2:45 PM
Breakout // Performance Track: Innovative Integrations - Embedding Diagnostics in BAS Interfaces
Ballroom North

Discover how Hawkeye Energy Solutions is transforming building management with their innovative Niagara module, which integrates Clockworks API data directly into the Niagara BMS. Aaron will dive into the motivation behind this development, the module's design, and the integration process, plus he’ll showcase a live demo. Learn how combining Clockworks diagnostics with real-time BMS data enhances workflow efficiency and speeds up response times. Hear firsthand from Jeremy at the University of Illinois Chicago about the module’s impact on their engineering teams, and Leslie from LONG Building Technologies on the significant benefits for controls service providers. 

Leslie Beau - Headshot
Leslie Beu
Analytics & Energy Manager, P.E. - LONG Building Technologies
Jeremy Jurczak - University of Illinois Chicago - Headshot
Jeremy Jurczak
Automation Systems Engineer, University of Illinois Chicago
Aaron Mason - headshot
Aaron Mason
Director of Operations, Hawkeye Energy Solutions
James Donahue - Clockworks
Moderator: James Donahue
Director of Partner Success, Clockworks
2:00-2:45 PM
Breakout // Foundational Track: Creating Organization Dashboard Templates
Ballroom South

Join the Clockworks team for a hands-on workshop where you'll design an Organization Dashboard Template. Discover how to add customizable widgets and save your dashboard to share across your organization. This interactive session will guide you through building dashboards in real-time. To maximize your experience, please bring your laptop. 

Jodi Dowis -headshot
Jodi Dowis
Digital Building Support Engineer II, Clockworks
Tim Cramer - headshot
Tim Cramer
Partner Account Manager, Clockworks
Rachel Kennedy - Clockworks
Rachel Kennedy
Customer Success Engineer, Clockworks
2:00-2:45 PM
Breakout // Product Track: Feedback Session- Collaborative Onboarding Experience
Seagrass Meeting Room

In the Product Roadmap general session, we presented some exciting new features on the horizon at Clockworks. Now we need your feedback! We’ll take a closer look at the new tools we're putting together to collaborate with end users during the onboarding process and collect your input on these planned features and development. 

krieger-headshot-circle
Dennis Krieger
VP Product, Clockworks
2:45-3:00 PM
Break
Move Back to General Session
3:00-3:45 PM
MacDonald Miller- The Journey of a Smart Building Services Program
Compass Ballroom
Learn how MacDonald Miller, a full-service, design-build, and commercial mechanical contractor in Washington & Oregon, has developed their Smart Building Services Program. In this session, Reed will share the good, bad, and ugly of starting and rapidly scaling (900% growth in the past year!) a program as a regional contractor. This includes insights on the realities of condition-based maintenance (CBM) at scale (3,400 buildings). 
Reed Powell - headshot
Speaker: Reed Powell
Operations Manager, MacDonald-Miller Facility Solutions
Tim Cramer - headshot
Moderator: Tim Cramer
Partner Account Manager, Clockworks
3:30-4:15 PM
Optimizing Effort Through Professional Services: Technical Depth and Cost Efficiency
Ballroom

This discussion will focus on enhancing the delivery of Clockworks findings through professional services by optimizing time and resources. The emphasis will be on deepening technical engagement and achieving lifecycle cost savings. Attendees will explore strategies to minimize reporting time, empower site teams, and expand discussions on specialized areas such as chillers and refrigeration systems. We’ll offer practical insights into efficient resource management and advanced technical solutions, equipping participants with the tools to enhance service delivery and drive cost efficiency across multiple sites. 

Oliver Clarke - headshot
Speaker: Oliver Clarke, CEng FIMechE
Engineering Director, MSD
Tyson Soutter - headshot
Facilitator: Tyson Soutter
Director Global Business Development, Clockworks
4:15-4:45 PM
FDD Awards
Compass Ballroom

Hats off to you! Your organizations are leaders in leveraging technology to improve building health, efficiency, and sustainability. Our FDD Awards recognize clients who are using building analytics to achieve dramatic savings, creatively solve building issues, and more!

Client Summit Award Winners 2023

 

6:30-9:30 PM
Party! Dinner & Honkey Tonk
Friends in Low Places Bar & Honkey Tonk

Get ready for an unforgettable evening in Music City! Join us at Friends in Low Places, the iconic Nashville venue owned by Garth Brooks, for live music, delicious food, and drinks. For those feeling adventurous, jump into some line dancing and show off your moves!  

The party will be held on the Mezzanine level, offering the best view of the live band on one side and an open-air view of Broadway’s dazzling neon lights on the other. This is a night you won’t want to miss – a perfect blend of great company, fantastic entertainment, and the vibrant energy of Nashville.   

Nashville TN-1-1

 

September 11, 2024 Day 3

8:30-9:00 AM
Breakfast
Ballroom

Network and nourish yourself before the day's sessions begin. Breakfast buffet will be served at the Pre-Function Compass Rose East, located right outside of the Compass Rose Ballroom meeting space.

9:00–10:00 AM
Enterprise Facility Information Vision and Making the Case for FDD
Compass Ballroom

Many organizations are adopting FDD across their buildings as part of a broader vision for facilities management in the future. This may include data-driven strategies to optimize maintenance operations, manage risk, extend the life of assets and optimize capital renewal budgets, reduce energy consumption and costs, reduce carbon emissions, and improve indoor environment and public health. How are Facilities leaders communicating this vision and making a business case to financial and non-Facilities stakeholders to realize these visions? This panel will draw from a panel with experience communicating this type of vision to organizational leaders and make the business case to fund and sustain these strategies. 

Colin Flock - Ellis Don - Headshot
Colin Flock, P.ENG., CPA, CMA – Senior Vice President
EllisDon Facility Services
Gary Mullanery - Headshot
Speaker: Gary Mullaney
Senior Energy & Water Program Manager, National Facilities Design & Construction - Kaiser Permanente
Lawrence Triffiletti - LONG - headshot
Speaker: Lawrence Trifiletti
Operations Manager, LONG Building Technologies
Jason Vallance - Michigan State University - Headshot
Speaker: Jason Vallance
Engineer, Building and Commissioning Services - Michigan State University
Moderator: Nick Gayeski - Clockworks
Nick Gayeski
Co-CEO, Clockworks
10:00-10:30 AM
Driving FDD Across an Enterprise in the First Year

Learn about the University of Rochester’s comprehensive pilot and implementation of FDD, including cost-benefit summary and how they are leveraging FDD for new building commissioning. We’ll share lessons learned and strategies moving forward for a new FDD organization. 

Speaker: Richard Stein, CEM, CRM
Assistant Director Building Controls, Utilities & Energy Management - University of Rochester
Katie Rossmann - Headshot
Facilitator: Katie Rossmann
]Director of Technical Operations Center Clockworks Analytics
10:30-10:45 AM
Break
10:45-11:45 AM
Expert Users Advice on Getting Work Done

The most important thing an organization can do to drive energy and operational efficiency (and savings!) from their FDD system is to create and complete tasks. In this session, our panel of client experts discuss their strategies for implementing processes that drive action and how their teams have achieved record numbers of closed tasks. 

Even Augensen - GK Norway - headshot
Evan Augensen
Business Developer, Building Technology and Development - GK Norway
Leslie Beau - Headshot
Leslie Beu, P.E.
Analytics & Energy Manager, LONG
Stan Karachev - HMS - headshot
Stanislav Karachev, CEM
Operations Analyst - Energy Performance Harvard Medical School
Katie Rossmann - Headshot
Moderator: Katie Rossmann
Director of Technical Operations Center Clockworks Analytics
11:45-12:00 PM
Introducing Clockworks Academy!

We’re excited to announce the launch of Clockworks Academy! Now, Clockworks users can access on-demand training courses such as "Understanding Diagnostic Reports", "Creating Tasks from Diagnostic Reports", and "Calculating Task Annual Avoidable Cost Projections.” Get a sneak peek of our new learning management system (LMS) and learn how to start using it. 

Rachel Kennedy - Clockworks
Rachel Kennedy
Customer Success Engineer, Clockworks
12:00-12:45 PM
Lunch
Pre-Function Compass Rose East

Fuel up for the afternoon sessions with a catered lunch. A buffet will be provided in the Pre-Function Compass Rose East. 

After lunch we will move into breakout sessions.

12:45-1:00 PM
Break
Move to Breakouts
1:00-1:45 PM
Breakout // Construction and Renovation: Change Process Control Challenges
Ballroom North
Nick Gayeski - Clockworks
Nick Gayeski
Co-CEO, Clockworks Analytics
1:00-1:45 PM
Breakout // Product Feedback Session: Working with Diagnostic Results
Ballroom South

In the Product Roadmap general session, we presented some exciting new features on the horizon at Clockworks. Here, we’ll share a closer look at new capabilities around diagnostic results and collect feedback on how that could impact and improve the core diagnostics and task workflows. 

krieger-headshot-circle
Dennis Krieger
VP of Product, Clockworks Analytics
1:45-2:00 PM
Break
Move to Breakouts
2:00-2:45 PM
Breakout // Partner Summit Sum-Up
Ballroom North

Attention Partners: Join us for an interactive session designed to help you distill and maximize the key takeaways from the Clockworks Client Summit. We’ll discuss the most impactful moments and discussions, ensuring you leave with actionable insights and strategies to implement within your organization. What were your biggest takeaways from Summit? What ideas will you bring back to your service organization?

James Donahue - Clockworks
James Donahue
Director of Partner Success, Clockworks
David Peck- Clockworks
David Peck
Director of Partner Development
2:00-2:45 PM
Breakout // Enterprise Clients Summit Sum-Up
Ballroom South

Attention Direct Customers: Join us for an interactive session designed to help you distill and maximize the key takeaways from the Clockworks Client Summit. We’ll discuss the most impactful moments and discussions, ensuring you leave with actionable insights and strategies to implement within your organization. What were your biggest takeaways from Summit? What ideas will you bring back to your organization?

Joe Fullerton - headshot
Joe Fullerton
Director of Account Management, Clockworks Analytics
2:45-3:00 PM
Break
Move back to General Session
3:00-3:30 PM
Conference Wrap-Up & Goodbye
Compass Ballroom

Share Your Expertise at Client Summit

It takes passionate innovators like YOU, willing to share your knowledge and experiences
on the main stage, to make Client Summit a success. Submit a presentation idea today!

 

Speakers

More speakers and detailed agenda coming soon!
Nick Gayeski
Co-CEO
Clockworks Analytics
Brian Day
Co-CEO
Clockworks Analytics
Alex Grace
CCO
Clockworks Analytics
Dennis Krieger
VP, Product
Clockworks Analytics
Katie Rossmann
Director of Technical Operations Center
Clockworks Analytics
Tyson Soutter
Managing Director, EMEA & APAC
Clockworks Analytics